Returns & Exchanges

Last Updated: October 26, 2023

Welcome to Fishing Tackle Sale. We believe in “Democratizing access to high-quality fishing tackle” and that includes standing behind the gear we sell. Just as you trust your tackle to perform, you should trust that we’ll make things right if your purchase doesn’t meet expectations. Our returns and exchanges policy is designed to be as straightforward, secure, and hassle-free as our checkout process.

1. The Basics: Eligibility & Timeframe

• Return/Exchange Window: You have 15 days from the date you receive your item to initiate a return or exchange.
• Condition Requirement: Items must be returned in new, unused condition, in their original packaging with all tags, manuals, and accessories included.
• Proof of Purchase: Please have your order number or confirmation email ready.

2. Step-by-Step Return & Exchange Process

We’ve streamlined the process to get you back on the water quickly:

Step 1: Initiate Your Request

Contact our support team within the 15-day window. Use the email template below (Section 4) or simply email us at [email protected] with your order number and reason for return/exchange.

Step 2: Receive Instructions & RMA Number

We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and specific return shipping instructions. Do not ship items back without an RMA number.

Step 3: Package and Ship

Securely package the item(s) with the RMA number clearly visible on the outside of the box. Ship to the address provided in your instructions.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped, defective item). We recommend using a trackable shipping service.

Step 4: Inspection & Processing

Once we receive and inspect the returned item (typically within 5 business days of receipt), we will process your request.

• For Returns: Your refund will be initiated (see Section 5 for details).
• For Exchanges: We will ship the replacement item to you. If the requested item is out of stock, we will contact you to discuss alternatives or issue a refund.

3. Items That Cannot Be Returned or Exchanged

To ensure safety and quality for all our anglers, the following items are final sale and cannot be returned or exchanged:

Analysis Note: Based on your website’s focus on discounted tackle and specific menu categories like “Clearance,” we’ve identified clearance items and opened lures as non-returnable for practical and safety reasons.

4. Return/Exchange Request Email Template

Copy, paste, and fill out the template below to email us at [email protected].

5. Refunds: Timing & Method

Your refund should be the last thing on your mind. Here’s how it works:

• Timing: After we approve your return, please allow:
  • Credit Card/PayPal: 5-10 business days for the refund to appear on your original payment method. The processing time depends on your financial institution.
• Method: All refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We do not offer refunds to alternative accounts or methods.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

6. Defective or Incorrect Items

If you receive a defective item or the wrong product, we apologize. Contact us immediately at [email protected]. We will provide a prepaid return shipping label and expedite the replacement or refund process at no cost to you.